Support desk live
Get intouch
TurfNation in Dhaka — bookings, events, or questions. We aim to reply within 2 hours while we're open.
Reach us faster
Pick a channel
Urgent booking? Call. Longer brief? Email. On your way? Open maps — parking is on-site.
Service desks
The right team for your request
Choose the lane that matches what you need — we route you faster than a generic inbox.
One venue, many ways to help
Booking, events, and corporate — start here.
Booking support
ImmediateSlots, field types, payment flow — we walk you through it.
Tournament desk
EventsLeagues, group events, and match-day logistics.
Corporate & partners
BusinessCorporate packages and long-term venue use.
Visit guide
Plan your visit
From first message to kickoff — a simple flow so nothing gets lost.
Share slot preference
Send date, time window, and sport so we can suggest the best field quickly.
Get confirmation
You'll receive slot details, pricing notes, and anything to bring before arrival.
Arrive & play
Come ~15 minutes early for check-in, warm-up, and an on-time start.
Venue timing
Open daily
07:00 – 01:00 · Dhaka
A, 115, 116, Tejgaon, Dhaka 1208
Easy to reach in Dhaka
Central access · on-site parking
Reliable support, every match day
Why reach out
Fast, clear, helpful
We built the contact flow to cut friction — so you spend less time waiting and more time on the pitch.
- Average response in under 2 hours during operating hours
- Dedicated lanes for booking vs events vs corporate
- Clear answers on cancellation, schedules, and pricing
We're here to
help you play
Booking support, event planning, venue tours — our team responds within 2 hours.
FAQ
Answers before
you arrive
Clear answers on booking, payments, hours, and the venue — updated from Admin so what you read matches the pitch.
6
answers ready
6
topics covered
All topics· 6 questions
Full FAQOn the Book page, choose a field, pick a date (Asia/Dhaka), select available time slots, review your cart, then pay with an active gateway. Past slots for today are disabled automatically.
You can reach us through the Help & Support section in the app, email us at support@turfnation.com, or call our helpline. We're available 24/7 to assist you.
Tap the "Sign Up" button on the login screen. Enter your name, email, phone number, and create a password. Verify your email/phone to activate your account.
Earn points with every booking! Points can be redeemed for discounts on future bookings. You'll automatically advance through Bronze, Silver, Gold, and Platinum tiers as you earn more points.
First, try restarting the app. If the issue persists, clear the app cache from Settings → Clear Cache. If still not working, uninstall and reinstall the app, or contact our support team.
We accept bKash (Tokenized Checkout) and card payments via SSLCommerz when those gateways are enabled. All online payments are processed securely before your booking is confirmed.